Subject to these terms, we offer refunds on the purchase of goods with the exception of digital products. We offer limited returns on the provision of services, subject to terms within our intake paperwork.
Where services have been made or personalized for you, they are non-refundable unless they meet the terms included in the intake paperwork. Please be sure to confirm all terms prior to purchasing.
If you need to return an item, send us an email at our contact email address on this website and we will provide you with instructions. Once refund terms are confirmed, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the refund request is confirmed to meet the refund criteria.